Privacy Policy

Last updated: January 2026

Data We Collect

We collect information you provide when creating an account, placing orders, and using our services — including your name, email address, phone number, delivery addresses, and payment details. We also collect device information, IP addresses, and usage data to improve your experience on our platform.

How We Use Your Data

Your data is used to process and fulfill orders, provide customer support, personalize your shopping experience, and send relevant notifications about your orders and promotions. We analyze usage patterns to improve our platform. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

How We Protect Your Data

All personal data is encrypted in transit using TLS and at rest using industry-standard encryption. Payment information is processed through PCI-DSS compliant providers. We never store full card numbers on our servers. Access to your data is restricted to authorized personnel only and is protected by multi-factor authentication.

Cookies & Tracking

We use essential cookies to keep you signed in and remember your preferences. Analytics cookies help us understand how you use our platform so we can make improvements. You can control cookie preferences through your browser settings.

Third-Party Services

We work with trusted third-party providers for payment processing, delivery, analytics, and cloud hosting. These providers are contractually obligated to protect your data and only use it to deliver services on our behalf. We share only the minimum information necessary for each service.

Your Rights

You have the right to access, correct, or delete your personal data at any time. You can update your profile information from the app settings. To request complete data deletion, go to profile settings and select "Delete Account." We will process deletion requests within 30 days, subject to legal retention requirements.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@locallyio.com.